Privacy Policy for Source Messenger

Source Messenger (“the App”) is a communication platform provided by Source Health Partners, enabling authorized users to send and receive SMS and MMS messages via their assigned office phone numbers. This Privacy Policy outlines how we collect, use, share, and protect your information.

1. Information We Collect

• User Information. Name, email address, office-assigned phone number, and login credentials (if applicable).
• Messaging Data. Content of text messages (SMS) and multimedia messages (MMS) sent and received using the App.
• Recipient Information. Phone numbers and available contact names of message recipients.
• Device and Usage Data. Device type, operating system, IP address, and usage patterns (e.g., volume of messages sent).

2. How We Use Your Information

Your information is used for:

• Enabling text and MMS functionality using the office phone number
• Securing access and authenticating user sessions
• Monitoring usage to ensure performance and reliability
• Providing customer support
• Complying with legal or regulatory obligations

3. How We Share Your Information

We do not sell or rent your personal data. We may share data under the following conditions:

• With authorized administrators within Source Health Partners for management or oversight
• With third-party service providers, including Twilio, for message delivery infrastructure
• With regulatory or legal authorities when legally obligated

4. Data Storage and Security

We use industry-standard encryption and secure data protocols to protect your information. Access is restricted to authorized personnel only, and all transmissions are secured using HTTPS and other safeguards.

5. Data Retention

• SMS message content is retained long-term as part of user communication history.
• MMS/attachment data is retained for up to 6 months, after which it is automatically deleted.
• Metadata such as time stamps, phone numbers, and user activity logs may be stored indefinitely for audit, compliance, or troubleshooting purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal data
• Request correction or deletion of your data
• Object to certain data uses or request restrictions

Requests can be made by contacting Source Health Partners directly at the email provided below.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any material changes will be communicated through the App or via email. Continued use of the App after changes signifies acceptance of the updated policy.

8. Contact Information

For questions, concerns, or data requests, please contact: